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Return & Exchange

What’s your return/exchange policy?

At Purple-Fit, our goal is to ensure that you are completely satisfied with your purchase. We understand that sometimes items may not meet your expectations or you may need a different size or style. To make the process as seamless as possible, we have established the following Return and Exchange Policy:

1) Eligibility:-

  • To be eligible for return / exchange, the item must be in its original condition with all tags and packaging intact.
  • To ensure the hygiene factor we expect the products to be unworn, unwashed, and undamaged
  • You may return / exchange items within 7 days from the date of purchase.

2) How to Initiate a Return/Exchange:-

  • To initiate a return/exchange, please send your request via Contact Us along with the order ID and our Customer Service team will connect with you in 24hrs.
  • You may send your request at or message us via WhatsApp @9354569724 (10 am to 6 pm) 

    3) Exchange Process:-

    • Once we receive and inspect the item for exchange, we will promptly send the new item to the address provided.
    • If the requested item is unavailable, we will contact you to discuss alternative options. 

    4) Return Process:-

    Once your request has been accepted, you will need to ship your item to the following address:-

    Smriti Bhandari- Purple Fit 1905, T28, Paras Tierea
    Sector 137- Gautam Buddha Nagar Uttar Pradesh- (201305)